Privacy Policy

1. Introduction

Elvora Gems (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Name, date of birth, gender, and similar identifiers.
• Contact Data: Billing address, shipping address, email address, phone number.
• Financial Data: Payment card details (processed securely by third‑party payment processors).
• Transaction Data: Details about orders, purchase history, and returns.
• Technical Data: IP address, browser type, device information, cookies, and usage data.
• Profile Data: Your username, password, preferences, feedback, and survey responses.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including payments, shipping, and returns.
• To manage your account and provide customer support.
• To communicate with you about your orders, updates, and marketing (with your consent).
• To improve our website, products, and services.
• To comply with legal obligations and prevent fraud.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Payment processors, shipping carriers, IT support, and marketing platforms.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Objection: Opt out of marketing communications.
• Data Portability: Receive your data in a structured format.

To exercise these rights, please contact us at info.elvoragems@gmail.com.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us to have it removed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be indicated by an updated “Last Updated” date and will take effect immediately upon posting.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info.elvoragems@gmail.com
Address: Surat, Gujarat